You can return items to us by simply filling in our returns form located at the bottom of the page, or click here 'returns portal', OR you can simply contact us to complete your return. You will then receive an email with your return instructions, usually within 24 hours. All items MUST be returned to us within 14 days of receipt. Upon return, please note The Beauty Edit may take up to 14 days to process the return. Due to the nature and hygiene of our products, all items must be returned untampered with (MUST be not unravelled), in the original packaging. All products that have been tampered with will not be accepted for a return and will be posted back to you. Please include your name and order number within your return to avoid delays.

Of course! Simply fill in our returns form by clicking here. 'Returns Portal' All products MUST be returned back to us within 14 days of receipt for the exchange to be accepted. For hygiene reasons, hair MUST be untampered with or unravelled. Once your order is back with us, you will receive an email confirming receipt, and your exchange will be processed.

We will keep you updated once your order is back with us. Please allow 14 days for you return to be processed. Your refund notification will arrive in this time. Please allow 3-5 working days for a refund to show after you have received your refund processed email.

Any concern with the hair must be reported to us via email to the Customer Service Department: support@thebeautyedits.co.uk within a maximum of 30 days of the receipt date; this is due to human hair being a consumable item during wear. After this date, you will not be eligible.Additionally, the 30 day guarantee requires using The Beauty Edit aftercare only, proof of receipt will be required. We cannot provide any 30-day guarantee the quality of any The Beauty Edit Hair extensions if using other products.Any colouring, toning including silver and purple shampooing or tinting of extensions is done entirely at the customer’s own risk and we will not test, refund or exchange any extensions that have been exposed to the above.We do not guarantee the use of our hair extensions whilst on holiday or warmer climates for various reasons, including discolouration of the hair when coming into contact with swimming pool chlorine and the hair drying out through excess heat. Additionally, knitted and hooded wear may cause tangling, which is not covered. We require all the hair back within 7 days of the complaint being approved, this will then be examined and inspected by our independent Quality Contractor, which can take up to 14 days. Once tested if a fault has been found we will issue you a replacement or refund.The Beauty Edit will not issue any refunds or replacements until the original hair has come back for testing. Any good returned to us out of the 30-day policy, will be returned back to you and will not be exchanged or refunded.